Episode 62: Making Returns Less Sucky

Description

Returns are a natural part of the life cycle for online stores. If your returns system turns into a negative experience for your shoppers, you could lose their business. Likewise, if you can make returning goods a positive experience, you can build trust and loyalty. 

Today we’ll discuss some different ways to improve this process, including an option to outsource it all to a company called Happy Returns. We’ll explain why this solution benefits both you and your customers.

On this episode you’ll hear:

• The standard percentage of returns merchants can expect these days
• What you can do to make it better
• What Happy Returns does and how it works
• The upside of working with Happy Returns

If you are looking for ways to improve your returns process, then this is one episode you won’t want to miss.

Resources

• Liquid Web 
• Happy Returns